Refund & Warranty Policy
Our policy is simple: we stand behind everything we sell, and we are committed to making things right for our customers.
Our 1-Year Warranty
All of our products are protected by a 1-year warranty against manufacturing defects. If your item fails because it was made incorrectly, simply email our support team with your order details and a quick photo. We will fast-track a repair or replacement to ensure you have exactly what you need.
30-Day Return Policy
We gladly accept returns within 30 days of purchase. To be eligible for a return, your item must be in the exact same condition that you received it: unworn or unused, with tags attached, and inside its original packaging. You will also need to provide your receipt or proof of purchase.
How to Start a Return or Warranty Claim
Email us at shopchadwick@chadwickoptical.com to start a return or report a warranty issue.
If your return is accepted, we will send you clear instructions on how and where to ship your package. Important: Please do not mail items back to us without requesting a return first, as packages sent without prior approval cannot be accepted.
All approved returns should be mailed to:
596 Main St Suite D
Schwenksville, PA 19473
Damages and Order Issues
Please inspect your package as soon as it arrives. Contact us immediately if an item is defective, damaged, or if you received the wrong product. We will evaluate the issue right away and fix it for you.
Exchanges
The fastest way to get a different product is to return the item you currently have. Once your return is received and accepted, you can make a completely separate, new purchase for the correct item on our store.
Refund Processing
We will drop you an email once we have received and inspected your returned item to let you know if your refund is approved. If approved, you will be automatically refunded on your original payment method within 14 business days.
Keep in mind that banks and credit card companies can take a few extra days to process and post the funds to your account. If more than 15 business days have passed since your return was approved and you haven't received your funds, please contact us at shopchadwick@chadwickoptical.com.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the legal right to cancel or return your purchase within 14 days for any reason, without needing a justification. Just like our standard policy, the merchandise must be returned in its original condition (unworn, unused, with tags, and in its original packaging) along with your receipt or proof of purchase.