Privacy Policy

1. Information We Collect

When you browse our shop, sign up for an account, or buy low vision items from us, we collect the personal info you share: such as your name, billing address, shipping address, telephone number, email, and payment details. We also automatically receive your computer’s IP address to help us learn about your browser type and operating system.

2. Consent and How to Opt Out

When you provide personal details to finish a secure transaction, verify your credit card, or arrange for a shipping delivery, we assume you consent to our collecting and using that info for that specific reason only. If we ask for data for a secondary reason (like marketing emails), we will ask you directly for explicit consent or give you an immediate way to say no.

If you change your mind later, you can withdraw your consent for us to contact you or process your information at any time by messaging us at shopchadwick@chadwickoptical.com.

3. Secure Infrastructure & Data Disclosures

We do not rent or sell your personal information. We only disclose your details if we are required by law to do so or if you violate our terms. Our store database is managed through NetSuite/SuiteCommerce workflows, and web data layers are hosted securely. All financial transactions are protected through strict, industry-standard PCI-DSS encryption protocols to keep your payment details completely safe.

4. Third-Party Services

In general, the third-party providers we use (such as shipping carriers, database modules, and payment clearers) will only collect, use, and share your information to the extent necessary to let them perform their specific services for us. However, certain providers have their own independent privacy frameworks. We recommend reading their privacy statements so you can understand how your details are handled.

5. California and US State Privacy Rights

If you live in a US state with active consumer privacy laws (like California, Virginia, Colorado, etc.), you have specific data protections. This includes the right to request access to the data we hold, request deletion of your information, or opt out of targeted marketing tracking. We honor Global Privacy Control (GPC) opt-out signals automatically. To submit a formal data request, please utilize our digital portal contact framework or email our support desk directly.

6. International Privacy Compliance (GDPR)

For our international visitors browsing from the European Union, European Economic Area, or the UK: your data is processed only under valid legal grounds (such as fulfilling a contract or with your explicit consent). Your information may be transferred and stored outside of Europe on secure systems. You retain complete rights under the GDPR to access, rectify, restrict, or erase your personal information from our active files at any time.

Medical Disclaimer

The content, text, and educational tools available on this website are for informational purposes only. They do not constitute professional medical advice, diagnosis, or treatment. Always seek the advice of your optometrist, ophthalmologist, or qualified eye care provider with any questions you have regarding a vision condition. Never ignore professional medical direction because of information you read on this site.